Refunds are made only when the request is made within 3 calendar days of the purchase. And the purchased product must be in sealed/intact condition to be eligible for a refund. Otherwise, there will be no option for any refund.

 

How long does the validation or invalidation of the refund take?

This quality evaluation process takes at least 7 business days depending on the refund method. Once completed, we will send you an e-mail or call you to give you the result of the quality evaluation.

 

What are the Refund Modes?

If the refund does not arrive after the next two months’ statements, please contact your issuing bank or party directly for support.

Refund MethodProcessing Time
Voucher2-3 Business Days
Bank Transfer3-9 Business Days
Credit Card Reversal7-12 Business Days

NOTE:

★   Any postage fee incurred during the returns, please send us your postage fee with receipt for us to refund to you. Processing time will be the same as bank transfer method.

 

If your returned product is not validated for return, how are you informed?

If your return is invalid, then we will call you to explain the issue and send the item back to you. We will arrange the delivery of the item. You can still avail warranty if you have.

NOTE:

★   We will make 3 attempts to return the product to you. However, after this, we will cancel the return procedure but we will keep the product with us for a maximum of 15 days for you to retrieve from our office premises.

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